Return Policy for Scribbles Inc.

Effective Date: 21 January 2025

At Scribbles Inc., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return Policy explains the terms and conditions for returning and refunding items purchased from us.

1. Returns

a. Eligibility for Returns:

• Items must be returned within three business days of the purchase date.
• Products must be unused, in their original condition, and in the original packaging.
• Custom or personalized products are non-returnable unless they arrive damaged or defective.

b. Non-Returnable Items:

• Gift cards
• Sale or clearance items (unless defective)

c. Return Process:

• Contact our customer service team at scribblesinc.branding@gmail.com or 074 246 2764 to initiate a return.
• Provide your order number and a brief explanation for the return.
• Once your return is approved, you will receive instructions on how to send the item back to us.

d. Return Shipping Costs:

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• We recommend using a trackable shipping method to ensure the safe return of your item.

2. Refunds

a. Refund Eligibility:

Refunds will only be issued for eligible returned items as outlined in Section 1.

b. Refund Process:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-10 business days.

c. Partial Refunds:

Partial refunds may be granted for:

• Items returned after the allowed return period (at our discretion).
• Items that are damaged or missing parts for reasons not due to our error.

d. Non-Refundable Fees:

Shipping fees are non-refundable unless the item was defective or incorrect.

3. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 7 days of delivery.
• Provide photos of the damage or defect for verification.
• We will offer a replacement, exchange, or full refund at no additional cost to you.

4. Exchanges

Exchanges are allowed for items of equal or lesser value, subject to availability. To initiate an exchange, follow the return process outlined in Section 1 and specify that you wish to exchange the item.

5. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check with your bank or credit card provider, as processing times may vary.
• If the issue persists, contact us at scribblesinc.branding@gmail.com, and we will assist you further.

6. Contact Us

If you have any questions or concerns about this Return Policy, please reach out to us:

Scribbles Inc.
Email: scribblesinc.branding@gmail.com
Phone: 074 246 2764
Address: 1 View Street, Lamercy

Thank you for shopping with Scribbles Inc. We appreciate your business and are committed to ensuring your satisfaction!